Utility Bills in London: How to set up your New London Home

Contact us today!

Corrina Pinsent

Head of Logistics

Show contact info
UK/Other US/CA Email

Relocating to a new country is always an exciting and also a challenging experience. If you’re moving to London, one of the most vibrant and iconic cities in the world, you’ll soon realize there’s a lot to get sorted before you can fully settle into your new home. While finding the perfect place to live in this bustling metropolis may seem like the biggest hurdle, the real work starts once you’ve signed the lease. One of the most important things you need to do as soon as you step through the door is to set up your utility bills in London.

Unlike some countries, where utilities may be automatically handled by landlords or the government, in London, it’s up to the tenant to make sure everything from electricity to water and broadband is set up and running smoothly.

If you’re unfamiliar with how the UK handles utilities, it can feel confusing at first. This article will guide you through every detail, giving you all the information you need to avoid common pitfalls and delays.

Whether you’re planning to relocate to London in the next few weeks or in the next 6-12 months, getting your utilities sorted should be at the top of your checklist. It’s important to know which utilities you’ll need to arrange yourself, what the typical costs are, and how to make sure your home is properly connected from the day you move in.

Why It’s Important to Set Up Utility Bills in London Before You Move In

When relocating to a new city, it’s tempting to focus on the fun stuff—like finding the perfect café, meeting new people, or decorating your new flat. However, the practical side of setting up utilities in London is what will make your transition smooth.

Imagine moving into your new home only to find that you don’t have electricity or broadband for the first few days or weeks. That’s a headache no one wants. It’s vital to arrange your utility bills in London before you move in because certain services, like broadband, can take up to two weeks to set up. Electricity and gas, on the other hand, might still be running, but it’s your responsibility to register with the right supplier and ensure the billing is transferred to your name.

Utilities in London include electricity, gas, water, broadband, TV licenses, and council tax. If you’re unfamiliar with any of these terms, don’t worry—this article will explain everything in detail. While it may sound like a lot of work, breaking it down into manageable steps will make the process much more straightforward.

Setting Up Utilities in London if You’re Relocating in the Next 6–12 Months

If you’re planning to relocate to London in the next 6-12 months, now is the perfect time to start preparing. Utilities can often be an afterthought, but they are just as important as finding the right apartment or sorting out your visa.

Knowing what to expect and being well-prepared will make your move smoother and save you from last-minute surprises.

  1. Start Researching Providers Early: You don’t have to wait until you’ve moved to start looking into utility providers. Research electricity, gas, and broadband providers ahead of time so that you have a clear idea of the best deals available. Websites like Uswitch and Compare the Market allow you to compare energy and broadband providers, helping you find the best tariffs before you even arrive.
  2. Understand How Billing Works in the UK: If you’re unfamiliar with the UK billing system, it’s important to note that utilities are generally paid via direct debit from a UK bank account. It’s a good idea to set up a local bank account as soon as possible after arriving so that you can manage your payments with ease. London Relocation offers assistance in helping you set up your finances, including opening a UK bank account, to make this process seamless.
  3. Keep Timing in Mind: Certain utilities, like broadband, require installation and can take up to two weeks for an engineer to visit and get everything set up. If you’re moving in the next few months, it’s worth booking your broadband service as soon as you know your move-in date.

Overview of Utility Bills in London

Before you can settle into your new home, you’ll need to set up the following utilities:

  • Electricity
  • Gas
  • Water
  • TV License
  • Broadband/Internet
  • Council Tax

Some landlords include utilities as part of your rent, but it’s crucial to clarify this upfront to avoid confusion. Students, for example, don’t have to pay council tax, so always check your specific obligations before diving into setup.

  • Step 1: Setting Up Electricity

  • Electricity is an essential service that you’ll need to get sorted as soon as possible when moving to London. Here’s how to navigate the process:

    1. Find Out Your Current Electricity Supplier:

    • Ask the landlord or agent: Usually, the current supplier information is available from your landlord or letting agent. It’s common for them to provide you with details of the existing service.
    • Use the UK Power Network tool: If your landlord doesn’t know, you can find your electricity supplier through UK Power Networks. This online tool allows you to input your postcode and quickly identify the current provider.

    2. Compare Electricity Providers:

    • Use price comparison websites: Don’t stick with the current provider just because they’re already supplying the property. Websites like Uswitch or Compare the Market allow you to compare electricity suppliers, tariffs, and customer service ratings.
    • Look for green energy tariffs: Many providers now offer green energy plans, which are a great option if you’re looking to reduce your carbon footprint. Check if the provider offers 100% renewable electricity.

    3. Register with the Supplier: Once you’ve decided on a provider, register your account. You’ll need to provide:

    • Your name
    • Move-in date
    • Meter readings (always take these as soon as you move in to avoid being charged for the previous tenant’s usage)

    4. Choose a Tariff: When choosing your tariff, consider:

    • Fixed rate vs variable rate: Fixed-rate tariffs lock in your price per unit of electricity for a certain period, offering stability, while variable rates fluctuate with market prices.
    • Dual fuel options: Many providers offer a discount if you choose to get both electricity and gas from them.

    5. Set Up Payment: The most convenient way to pay your electricity bill is through direct debit. Most suppliers prefer this method, and it can sometimes offer a discount. You’ll need a UK bank account for this, but it’s worth it for the convenience.

  • Step 2: Setting Up Gas

  • Gas is used for heating and sometimes cooking in many London homes. Here’s how to ensure your gas supply is properly set up:

    1. Find Out Your Current Gas Supplier:

    • Ask your landlord or letting agent: Like with electricity, your landlord should know the gas provider.
    • Use the ‘Find My Supplier’ tool: If they don’t know, use the Find My Supplier tool. Enter your postcode, and you’ll receive details about your current gas supplier.

    2. Compare Providers:

    • Use comparison websites: Check deals from gas suppliers through comparison sites such as Uswitch, MoneySupermarket, or Compare the Market. Like electricity, you can find better tariffs or deals by switching suppliers.
    • Consider dual fuel deals: If you use the same provider for both gas and electricity, ask about dual fuel tariffs, which could save you money.

    3. Register Your Account:

    • Provide necessary details: When registering, you’ll need to supply:
      • Your move-in date
      • Name and contact details
      • Meter readings (take the opening reading to avoid being billed for previous usage)

    4. Set Up Payment: Just like electricity, paying by direct debit can be a more convenient way to manage your gas bills. Plus, many companies offer a discount if you opt for this payment method.

  • Step 3: Setting Up Water

  • Water services are not open to competition in London, so you will only have one supplier depending on your location.

    1. Contact Thames Water:

    • Thames Water supplies most homes in London. To set up your water service, visit their website: Thames Water.
    • Register your account online: You’ll need to provide:
      • Your address
      • Move-in date
      • Personal details
      • Bank account information for setting up payment (direct debit is recommended)

    2. Determine if You Have a Water Meter:

    • Metered homes: If your property has a water meter, you’ll be charged based on the amount of water you use. Make sure to provide an initial reading when you register.
    • Non-metered homes: If there is no water meter, you’ll pay a fixed rate that’s based on your property’s size and location. This is typical for many older homes in London.

    3. Set Up Payments: Water bills are generally paid biannually (twice a year), but Thames Water allows monthly direct debit payments, which is often easier to manage.

  • Step 4: Arranging Your TV License

  • In the UK, a TV license is legally required if you watch live TV or use BBC iPlayer, even if you don’t have a traditional TV set and watch only via streaming devices.

    1. Determine If You Need a TV License:

    • If you watch live TV (on any channel, not just the BBC) or use BBC iPlayer, you must have a license. You can find more details and check if you need one at the TV Licensing website.

    2. Set Up Your TV License:

    • Visit the TV Licensing website and register for a license. You’ll need to provide:
      • Your personal details (name, address)
      • Payment details (annual or monthly direct debit)
    • The cost is currently £159 per year, and you can pay either upfront or in installments.

    3. Keep It Up to Date: Make sure to renew your TV license each year or cancel if you no longer need it (if you move or no longer watch live TV).

  • Step 5: Getting Broadband Set Up

  • Good broadband is essential, especially if you work from home. Follow these steps to get it sorted quickly.

    1. Check the Current Broadband Provider:

    • Ask your landlord or letting agent if the property already has an internet provider. If it does, you might be able to continue the service, but it’s worth comparing deals.

    2. Research Broadband Providers:

    • Use comparison websites like Compare the Market or MoneySupermarket to find the best broadband deals. Consider:
      • Speed requirements: If you’re a heavy user (streaming, gaming, or working from home), you’ll need faster speeds.
      • Coverage: Some providers have better coverage in certain areas, so check the availability using a postcode checker.

    3. Choose a Broadband Package:

    • Consider the speed you need and whether you want a combined package with TV and phone. Popular providers in London include BT, Virgin Media, Sky, and TalkTalk.

    4. Set Up Installation:

    • Broadband installation can take up to two weeks, so plan ahead. Some providers require an engineer visit, while others simply send the equipment for self-installation.

  • Step 6: Understanding Council Tax

  • Council tax is a local tax that helps fund public services such as waste collection, street cleaning, and local infrastructure.

    1. Determine Your Council Tax Band:

    • Every property in London falls into a council tax band (A-H), based on the property’s value. You can find your band using the Gov.uk Council Tax Band Finder. Your band determines how much you’ll pay.

    2. Register with Your Local Council:

    • Once you’ve moved in, visit your local council’s website to register and set up your council tax payments. You’ll need:
      • Your address
      • Move-in date
      • Your council tax band

    3. Check for Exemptions:

    • Some groups are exempt from paying council tax, including:
      • Full-time students
      • People with disabilities
      • Some low-income individuals
    • If you’re eligible, apply for the exemption on your local council’s website.

    4. Set Up Payments:

    • You can pay council tax monthly, biannually, or annually. The most convenient method is via direct debit. Most councils allow you to set this up through their website.

Personal Experiences from Expats

John from the US

“When I moved to London, I had no clue how the utilities worked. Thankfully, registering for electricity and gas was straightforward once I knew where to go. The direct debit system was a lifesaver!”

Sophia from Germany

“Setting up utilities in London wasn’t as complicated as I thought. I found all my providers online, and within a few days, everything was up and running.”

Ahmed from Dubai

“I had to get used to the idea of paying for water separately since it’s not metered in Dubai. Thames Water made it easy to register and get set up.”

Juana from Mexico

“Broadband was my biggest concern since I work from home, but I was able to find a great deal through a comparison site and had everything installed before I moved in.”

Simplify Your Move to London with Expert Help: How London Relocation Can Help You Move to London

Moving to London can be daunting, especially if you’re relocating from another country. You may have never dealt with UK utility providers before, and trying to set everything up from abroad can be a hassle. That’s where London Relocation comes in.

Our team of relocation experts will not only help you find the perfect home, but we’ll also assist with setting up your utility bills in London so that you don’t have to worry about a thing when you arrive.

Here’s how we help:

  • Finding Your Perfect Home: Whether you’re relocating for work, with family, or for a fresh start, we’ll work with you to find the ideal property that suits your needs and budget. From flats in trendy neighborhoods to family homes, we have access to the best properties in London.
  • Assistance with Utility Set-Up: One of the biggest challenges when moving to a new country is figuring out how to set up services like electricity, gas, and broadband. We make this easy for you by contacting utility providers on your behalf and ensuring everything is set up by the time you move in. No need to spend hours on the phone or worry about understanding the UK’s utility systems.
  • Handling Council Tax Registration: Every resident in London must pay council tax, and the process of registering can be confusing if you’ve never done it before. London Relocation takes care of this for you, ensuring you’re registered correctly and your payments are set up with the local council.
  • Broadband Installation: We’ll help you choose the right broadband provider based on your needs, whether you require super-fast speeds for work or reliable coverage for streaming and gaming.

Relocating in the next 6–12 months? London Relocation will ensure everything is ready and waiting for you. We’ll take care of finding you a home, setting up your utility bills in London, and handling all the finer details so you can focus on starting your new life in one of the greatest cities in the world.

Contact Us

FAQs About Utility Bills in London

  • How much are utility bills in London on average?

  • For a one-bedroom apartment, expect to pay around £150 to £200 per month for electricity, gas, and water.

  • How long does it take to set up utilities in London?

  • Setting up utilities can take anywhere from a few days to two weeks, depending on the provider and service.

  • Can I switch utility providers easily?

  • Yes, you can switch providers for electricity, gas, and broadband. Use comparison sites to find better deals.

  • Do I need a TV license in the UK?

  • If you watch live TV or use BBC iPlayer, you’ll need a TV license. It’s £159 per year.

  • What’s the best way to manage utility payments?

  • Set up direct debits with each provider to ensure bills are paid on time and you’re not hit with late fees.

Your Relocation Made Easy – Get in Touch!

Contact us today!

Resources

By following these steps, you’ll have all your utility bills in London sorted quickly and easily, allowing you to focus on enjoying life in your new city! If you’re still feeling unsure, reach out to London Relocation for expert assistance in navigating your move and settling into London.