We have all had to adapt to a new way of life amidst the Covid-19 pandemic. The simple things we used to take for granted have changed including many of us having to learn how to work remotely from home. We no longer have to be in the same room for work meetings and have instead adapted to using technology to conduct our business.

As businesses have adapted to the new world, many grocery stores have developed their apps to allow remote ordering and delivery while others have order pickup available at the store. These options are all very convenient and keep businesses within operational guidelines and customers safe.

 

 

 

Sainsbury’s

 

In-Store Shopping

While Sainsbury’s does still have store hours and customers are welcome to come in during normal business hours there are specific rules customers need to abide by. These guidelines consist of social distancing at all times. Customers must wear a mask or visor at all times. They also ask that customers shop alone instead of in groups. Sainsbury’s also limits the number of people allowed in at one time.

 

 

Digital Reach

There are various ways Sainsbury’s has improved their technology for the betterment of the customer experience.

  1. Sainsbury’s has improved their digital reach with various programs to improve customer’s shopping experience without having to set foot in their store. One of these is known as Click and Collect. They are working toward having 800,000 weekly slots available for pickup times for both new and existing customers.
  2. Elderly and Vulnerable Customers have priority access to online orders and while our online orders are still delivered without bags so we can service a great number of customers, our staff can help the elderly place their items into bags for their convenience.
  3. Sainsbury’s also offers telephone ordering for those vulnerable shoppers who do not have online access.
  4. Increasing the number of Click and Collect slots for more efficient pickup experiences for customers.
  5. The Volunteer Shopping Card allows people to shop in place of vulnerable customers or customers who may be incapacitated in some way.
  6. Sainsbury’s offers Delivery Pass cards which offer savings on the delivery charges associated with having groceries delivered. These can be bought for lengths of time such as six or twelve months.

 

Online Ordering

Rest assured, customers are still able to shop the entire inventory of Sainsbury’s. That’s right, there are no limitations to the items customers can buy.

Here are some items to consider:

  • Meat and fish
  • Dairy and eggs
  • Fruits and vegetables
  • Dietary and lifestyle
  • Beverages both non-alcoholic and alcoholic
  • Self-care and hygiene
  • Ready-made meals

 

Sainsbury’s prides themselves on their customer service. They can always be reached with questions or concerns over availability and offered services.

 

 

 

Tesco

 

In-Store Shopping

Tesco stores do still offer store hours and customers are more than welcome to shop for their groceries in one of our store locations.

There are some important notes about in-store shopping:

  • Face coverings worn correctly are required at all times.
  • Customers need to shop alone unless with children
  • One-in, one-out to limit the number of customers inside the store
  • If equipped, wait to enter until the green light is turned on
  • Please sanitize hands, basket, and trolley after use
  • Stores have removed one-way shopping system to allow for better flow

 

Digital Reach

Like so many other companies, Tesco has invested a great deal of money and time to develop easy-to-use websites and apps to better the shopping experience for their customers as they shop in the Covid-19 world.

  1. Delivery Saver allows customers to guarantee themselves with a delivery slot when it’s most convenient for them. Tesco delivers seven days a week so no matter what day best works for the customer there are options available. This is a huge benefit because it tailors the shopping experience for the customer.
  2. Tesco offers free deliveries seven days a week as long as the customer’s order meets a minimum amount to allow customers to stay home and not have to venture out. This is great for those vulnerable or elderly customers who struggle with mobility.
  3. Clubcard points are collected with every Delivery Saver payment which can be applied for discounts on future purchases.
  4. Click and Collect options with over 400 locations across the country allow customers to choose a time slot that best works with their given schedule. This allows customers to place their order online and come to their nearest Tesco location and their order is already collected and ready for them to pick up upon arrival.
  5. There is a great section on Tesco’s website that offers different recipes for a variety of cuisines. They also have a great section about how to best use leftovers, so nothing goes to waste.

 

 

Online Ordering

All inventory items are available through their online ordering apps. While this isn’t an exhaustive list by any means, this gives customers an idea of what to expect. There are no limitations on purchases either.

Grocery Items:

  • Meats and fish
  • Dairy, cheese, and eggs
  • Fresh fruits and vegetables
  • Dietary and lifestyle items
  • Non-alcoholic and alcoholic beverages
  • Self-care and hygiene
  • Convenience store items
  • Food Cupboard
  • Health and Beauty
  • Pets

Tesco has always welcomed customer feedback and worked to incorporate those recommendations into their daily operations. Removing one-way shopping experiences in the stores was a direct result of customer feedback. Always feel free to contact them with your feedback.

 

 

 

Waitrose

In-Store Shopping

Waitrose has in-store shopping available with specific rules to abide by the government guidelines.

Notes about in-store shopping:

  • Face coverings worn correctly are required at all times.
  • Customers need to shop alone unless with children
  • It is highly recommended that customers sanitize their hands and cart after use.
  • Maintain social distancing.

 

Digital Reach

Waitrose has jumped in with its digital tools to allow customers remote ordering. The orders can be placed either through their app or on their website. They offer a personal touch with their associates putting together customer orders for their pickups.

Important points:

  1. Choose Book a Slot on the Waitrose website to place an order and book a time for home delivery. Order delivery can be made at any point in the next 7 days for regular customers and further out for priority customers. Vulnerable or elderly customers are considered priority customers as well and have more delivery options.
  2. Waitrose also offers the Click and Collect option for online orders. Placing the order, one of our associates will put together your order and have it ready for pick up when you schedule it.

 

Online Ordering

All inventory items are available through the Waitrose online ordering system. While this isn’t an all-inclusive list by any means, it will give customers an idea of what to expect from Waitrose.

Grocery Items:

  • Meats and Fish
  • Dairy, Cheese, and Eggs
  • Fresh fruits and Vegetables
  • Dietary and Lifestyle Items
  • Wine, Spirits, and Soft Drinks
  • Self-care and Hygiene
  • Food Cupboard
  • Toiletries, Health and Beauty
  • Pets
  • Organic Foods
  • Baby, Child, and Parent Care Products
  • Vegetarian and Vegan-Conscious Food

Waitrose has always welcomed customer feedback and worked to incorporate those recommendations into their daily operations. Feel free to contact them with your feedback.

 

 

 

Marks & Spencer

They also have strict guidelines in place to ensure a healthy and safe shopping experience for our customers and employees.

 

In-Store Shopping

For those customers who would rather shop in-store, they are more than welcome to come during normal hours of operation. Come into one of the store locations but be prepared to abide by the guidelines set forth for safe shopping.

There are some important notes about in-store shopping:

  • Face coverings are to be worn correctly and are required at all times.
  • Customers need to shop alone unless with children
  • Please sanitize hands, basket, and trolley after use
  • Proper social distancing needs to be maintained

 

Digital Reach

Like so many other companies, Tesco has invested a great deal of money and time to develop easy-to-use websites and apps to better the shopping experience for their customers as they shop in the Covid-19 world.

  1. Sparks Book and Shop lets shoppers book a time to come in and shop at their convenience. This means a quicker shopping experience with fewer people around.
  2. Every Marks & Spencer store also features Mobile, Pay, Go tech. This allows shoppers to scan the item they wish to purchase at any time during their shopping experience.
  3. Customers can use Click & Collect to make online shopping a breeze. Simply click on items and purchase them and then come to the store and pick them up.

 

Online Ordering

All inventory items are available through their online ordering apps. There are no limits as to what can be purchased as long as it is in their inventory however, it is recommended to only purchase what you need to ensure others can get their needs met as well.

Shopping Items:

  • Men’s Clothing
  • Women’s Clothing
  • Home Décor
  • Beauty and Health Products
  • Flowers
  • Wine
  • Furniture
  • Lingerie
  • Good Gifts
  • Alcohol Gifts

Marks & Spencer has always welcomed customer feedback. They always consider all suggestions to continue evolving the customer experience.

 

 

 

Asda

In-Store Shopping

Customers are more than welcome to shop in-store. While they shop for groceries customers should also take advantage of other services offered at Asda locations. They have pharmacy services, opticians, a full-service café not to mention Panku Streetfood—which incorporates Korean, Japanese, and Thailand cuisine—. There are also Sushi Daily and Greggs pastries.

Customers can also shop George clothing lines which include men’s, women’s, kids’, and school clothing options. George also incorporates toys, home décor, furniture as well as outdoor and gardening items.

Keep in mind, that in-store customers need to:

  • Face coverings need to be worn
  • Customers need to shop alone unless with children
  • Proper social distancing needs to be maintained

 

Digital Reach

Asda has a vested interest in always improving the shopping experience for its customers. Part of this interest has lent itself to innovative shopping options. They have easy-to-use websites and apps to better the shopping experience for their customers as they shop in the Covid-19 world.

  1. Delivery Saver allows customers to guarantee themselves with a delivery slot when it’s most convenient for them. Tesco delivers seven days a week so no matter what day best works for the customer there are options available. This is a huge benefit because it tailors the shopping experience for the customer.
  2. Click and Collect options across the country allow shoppers to shop remotely and then come to the store and pick up their items.

 

 

Online Ordering

All inventory items are available through their online ordering apps. There are no limits as to what can be purchased as long as it is in their inventory however, it is recommended to only purchase what you need to ensure others can get their needs met as well.

Shopping Items:

  • Men’s Clothing
  • Women’s Clothing
  • Home Décor
  • Beauty and Health Products
  • Flowers
  • Wine
  • Furniture
  • Lingerie
  • Good Gifts
  • Alcohol Gifts

Feel free to reach out to Adas with comments or feedback. They always look to have a beautiful experience today.

 

 

 

Whole Foods

In-Store Shopping

While customers are more than welcome to come and browse all the delicious foods offered at Whole Foods with in-store shopping, there are guidelines that need to be followed.

Keep in mind, that in-store customers need to:

  • Face coverings need to be worn
  • Customers need to shop alone unless with children
  • Proper social distancing needs to be maintained

 

 

Digital Reach

As with so many companies faced with pandemic concerns, Whole Foods has invested in technology to allow for electronic ordering and delivery through Amazon’s Fresh Delivery service.

  1. Amazon’s Fresh delivery service allows customers to have same-day delivery of items purchased as long as they are eligible for delivery.
  2. Customers can put in their addresses to make sure that they are within the delivery area. They can then schedule a time that works for them to have their items delivered.

 

 

Online Ordering

All inventory items are available through their online ordering apps. There are no limits as to what can be purchased as long as it is in their inventory however, it is recommended to only purchase what you need to ensure others can get their needs met as well. The list below is by no means exhaustive but should give customers an idea of the products they can get through online ordering.

Shopping Items:

  • Bakery Goods
  • Fresh or Frozen Seafood
  • Dairy, Cheese, and Eggs
  • Vegetables, Salads, and Herbs
  • Meat, Poultry, and Game
  • Dips and Deli
  • Pasta and Sauces
  • Already Prepared Meals and Soups
  • Chilled Desserts
  • Water, Tea, Coffee, Soft Drinks, Wines, Beer and Alcohol

Whole Foods is always looking for ways to improve the customer experience and is always looking for customer feedback and suggestions to meet those ends.

 

 

 

When Shopping in London

Shopping has likely changed forever and so has the customer. Sophisticated enough to use the new advances in technology they bring about efficiency with their shopping experience. With Pandemic concerns and protocols to follow, all of the stores listed have taken great strides to adapt to the changing world and still take care of the customer.

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